Terms of Service

SALES & SHIPPING

Shopping
Purchases made through the heyjane.swagstorefront.com (“Hey Jane Merch Shop” or “Merch Shop”) website are governed by the sales conditions stipulated below. Please read them carefully. Your use of the Swag Shop website as a purchasing medium constitutes your acceptance of these conditions and of the modifications that Telescope Studio LLC (“Telescope”), the owner of the site, may, from time to time, make to them. Telescope operates this online Merch Shop to facilitate the purchase of Hey Jane's branded physical products (“Swag”).

Payment method/invoicing
Credit Cards can be used as forms of payment permitted for purchases on the Merch Shop. Telescope does not handle or store your payment information, and uses industry standard third party payment processing through Shopify Payments to process your orders and allow you to create accounts for faster checkout.

Price
Orders placed through the Hey Jane Merch Shop will be billed at the price indicated for each product. Telescope, with written or verbal confirmation from admins at Hey Jane, reserves the right to modify prices on products sold through the Merch Shop at any time without notice to customers, employees, or Gift Card holders.

Availability of Products
Availability of products cannot be guaranteed and is based on available inventory from your company. Telescope accepts no responsibility for any damages resulting from an item being out of stock. If an order is unable to be fulfilled, you will be notified via email.

Shipping Times
Orders will ship within 3 to 7 business days from the date of purchase. This timeframe is an estimate and may be subject to change at any time. Telescope can not guarantee the timeframe in which an order will be shipped.

Shipping Methods
Shipping will be processed with trusted third parties such as FedEx and USPS to provide delivery of your Merch Shop order. You will receive a confirmation email with tracking when your order ships.

Responsibility
Telescope’s liability in any claim made against the Merch Shop is limited to the aggregate of the amounts paid by an individual customer for purchases affected through the Merch Shop. The foregoing notwithstanding, customers are entitled to all the rights provided under applicable laws and regulations and must abide by the obligations provided under those same laws and regulations. The relationship between the parties is governed by the laws of the State of California. Any dispute arising from sales or credits, or from failures with respect to the applicable conditions of sale through the Merch Shop will fall under the jurisdiction of the California courts.

Force Majeure (Acts of God)
Telescope will not be held responsible for its failure to execute its obligations, or for the damages and/or losses incurred as a result of a force majeure (act of God) or of a fortuitous event.

CANCELATIONS, RETURNS AND EXCHANGES

Telescope reserves the right to cancel and refund any order placed on its site at any time for any reason. Customers will be notified by email if this occurs.

Policy
Returns and Exchanges will not be accepted for purchases made through the Hey Jane Merch Shop. All Sales are final. If there is a problem with your order once it’s received, please contact Telescope to find a reasonable solution.